Stellar Lighting Systems Reviews

The lightbulb I ordered for my ring arrived shattered; they didn’t bother to secure it properly inside the package. I’ve sent countless emails, but they won’t respond, and they keep removing my comments from their Instagram.

Feels like I've been tricked just like many others. I had this light for about a month before it stopped working. I bought a fuse, thinking it might fix the issue. But no luck at all. This is just a total disaster. I won't be buying from this company again. That's $250 wasted. I got the ring light for my phone, but it only works when it's plugged in.

I purchased an item from this company and provided the correct delivery address, everything was in order. But when I looked up the tracking info on the UPS site, it showed it was headed to CANCUN, MEXICO! I never gave them that address; it’s not even where my billing is. I've sent them multiple emails, but they haven't responded to a single one about the delivery issue. This is just beyond unacceptable. How can they send something to a completely wrong address and not take any action? I dropped over $260, and their lack of response feels like a slap in the face. I work in customer service, and this kind of stuff is what gets folks fired. STAY AWAY from this company at all costs. Seriously, don’t even think about visiting their site or checking out their products. Just save yourself the trouble.

As an online instructor, I needed some extra lighting, so I picked up this lamp and attached it to my computer. Just a month in, the flimsy plastic at the base snapped. Before that, it would work fine sometimes, but other times it would randomly flicker between low and high brightness - not ideal when you're in the middle of teaching. Being a traveler, I was looking for something easy to carry. This light ain't the most travel-friendly option out there. You can disassemble it, but watch out for those screws; they might go missing if you're not careful, and reassembling it is a hassle. Long story short, I ended up tossing $30 in the trash since it's now useless.

I totally back up what others have mentioned earlier. I purchased a Steller Light back in the spring of 2018. It functioned for just an hour before it stopped working. Since then, I've been attempting to get a replacement, but the company has been completely unresponsive. They haven't replied to any of my emails. Honestly, this is the most terrible company I've ever had to deal with.

This company is just plain useless. You can't get a single reply from them. I've had my ring light for quite some time, and whenever I've faced issues, I haven't been able to get any feedback. Thank goodness the light itself works, but the stand has been a real pain. When folks ask where I got it, I always warn them to steer clear of this company because their customer service is nonexistent. I've never dealt with such terrible support in my life. Honestly, any kind of response is better than nothing at all. You'd get better service buying stuff for a buck on Ebay.

I got the stellar ring light, and just a month in, it stopped working. Thankfully, I managed to get through to customer service on the phone, and they sent me a replacement. But a few months later, that one also quit on me. The light just wouldn’t turn on. I've been trying to reach stellar lighting systems' customer service, but for the last three weeks, I haven’t been able to speak to anyone. I’ve been calling every single day. To my surprise, I called today, Thursday, August 9th, at 10:30 am, and they were closed! 😳 I won’t be buying from them again, and I definitely won’t suggest their products to anyone. That’s $400 wasted! ☹️

I just got my lamp, but the top part is way too heavy, so I can't angle it to 90 degrees. Plus, the extra stuff I bought for it is useless. Also, the stick is only compatible with US outlets, not EU ones.

I bought a lighting set for $260, and since then, Stellar Lighting System from California has been MIA. They were quick to respond before I placed my order, but once the cash was sent, it’s been crickets.

I placed an order for a replacement bulb for my ring lamp. It was meant to be delivered by UPS on the same day my house was being tented for termites. Kinda strange that UPS would just leave it there, right? I never received the item. I reached out to SLS customer service via email, but got no response. Tried calling the 800 number, but no one picked up. Just a long wait—about 5 minutes—before the automated voice said, 'all busy, please leave a message.' I left a message and I'm still waiting for a callback. You know, businesses that really care about customer service usually have real people answering their phones and they actually respond to emails. This place doesn’t seem to prioritize customer service at all.

Honestly, I rarely write reviews, but I feel compelled to share my experience with this awful company. A few months back, I bought the Stellar Diva 18" CFL-R18C Ring Light New Complete Kit directly from Stellar. I've only used it about five times, and it’s just been sitting in the studio, not even taken on the road. One day, I tried to turn it on, and it was dead—just like that. I swapped out the bulb and still, nothing. I've reached out to them multiple times over the past month through email and phone calls, but they never pick up (so I leave voicemails) and I get no replies to my emails. Given the amount I paid for this product, I’m extremely let down. The customer service is just atrocious. If your light works fine, consider yourself lucky. But if you hit a snag, you’re basically out of luck because this company has absolutely no customer support—just check their reviews online, they’re terrible everywhere. Seriously, don’t throw your money away on this. This company might just be the worst I’ve ever dealt with in the industry.

I bought a professional Diva Ring Light for $279, and it showed up damaged. I had to file a dispute through PAYPAL.com. To send it back, I forked out $48.18 for shipping, and PayPal advised me to reach out to the seller about getting my shipping costs refunded. I ended up talking to a guy who claimed to be the owner, and he went off on me, yelling and cursing, asking why I didn’t just want them to replace the broken items instead of sending everything back. Seriously, would you trust a company to deliver pricey lighting to your home again after they messed it up the first time? It’s not just the damaged lights that got me riled up; it’s how the owner treated me. And get this—the guy has a YouTube channel. What a joke! The products were packed poorly, and I wouldn’t trust this company to send anything else that could end up damaged. While I was at the UPS store returning the items, the associate mentioned that the seller shipped the lighting in a display box instead of a proper shipping box. He explained that shipping boxes are designed to handle weight and pressure, while the display box just had a fragile label slapped on it, with no protective styrofoam or bubble wrap. I work in retail, and I can’t imagine treating a customer like that. This company needs to be shut down. To top it all off, after PayPal refunded me when I sent the damaged items back, a few weeks later, the company had the nerve to send the broken ring light back to my place. But they were 'nice' enough to keep the undamaged light stand and sent me three empty UPS boxes too, probably just to be smart-alecks. How immature and ignorant! The way the owner spoke to me was disgusting, and I want to make sure people know not to buy from this company. I’ll be posting this review everywhere I can. My voice will be heard!